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280,000+ reviews
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Make a live video call today

Found a product you love and want to know more? Hop onto a one-way video call with one of our in-store experts for a closer look at our beds, mattresses, and bedroom furniture. Enjoy live product demonstrations, get a tour of the store, and see us test some of your favourite products – all from the comfort of your own home.

How does it work?

vid appointment

Spotted the Bensons Live Button? Give it a click and wait to be connected.

Connect via smart ‘phone, tablet, or desktop.

vid appointment

Once connected to your live video call, remember, you can see us, but
we can’t see you
so no need to dress up on our account.

Simply make sure your microphone is enabled so you can ask any relevant questions about the products you love.

vid appointment

Now you’re connected with one of our friendly in-store sleep experts, let them know which product you’ve got your eye on and they’ll answer any questions you may have.

Fancy a mooch around the store? Enjoy a tour during your call and just let us know when you see something you like.

What happens during the appointment?

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1. Once introductions are out of the way, we’ll ask you a few questions about what it is you’re looking for today.
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2. If there’s a specific product you’ve got your eye on, we’ll tell you more about it and answer any questions you may have
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3. If you’re not entirely sure what you’re after, we can take some more information about your needs, style, and space considerations and show you some products that match.
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4. Want a demonstration? No problem. We’ll show you how products work and test them out for you while on the call.
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5. Once you’ve decided what you want, we’ll guide you through the payment process.
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6. Not buying anything today? No worries. We’ll leave you with our recommendations and wrap up the call.

The benefits

View products from your own home
View products in store from the comfort of your own home.
Instant answers
Instant answers to your questions from our sleep experts.
Live test demos
Live tests and demonstrations of beds, mattresses, sofa beds, and more.
expert advice
Expert advice to ensure your products will fit easily into your home
recommendations to suit budget and style
Recommendations to suit your style and budget.
Buy and get your receipt
Buy the products you want during the call. Our in-store expert will process your purchase and send you the receipt during the call.

FAQs

No. Bensons Live is a one-way video call during which you can see us but we can’t see you

No. Live video calls can be used to find out more about our products or for style and product advice. For complaints and compliments, please contact Customer Services.

The live video calls can be used to learn more about a product, to see how products work, for expert advice, and to make a purchase.

If you’re simply looking for style or measurement advice, or want a demonstration of our products, you won’t need to give us any details. The only time we’ll need your details is if you want to purchase something while on the call. If you don’t want to do this, your Bensons Live Advisor can advise you of other ways to complete your purchase.

We certainly can! Our in-store sleep expert will take some measurement details from you and let you know if that super king size bed, or five-door wardrobe will fit in your home. But don’t worry - if it won’t, we can always recommend something just as fabulous.

Yes. You can buy a bed, sofa bed, mattress, or anything else you’ve spotted during a Bensons Live video call. Your Bensons Live Advisor will take you through the payment process while you’re on the call and a receipt for your transaction will be sent to you via email.

When a Benson’s Advisor is available, you’ll find the Bensons Live call button on our Home Page and next to certain products. If you can’t see the button and you want to contact us sooner, please visit our Contact Page for ways to get in touch.

Speak to our sleep and furniture experts now…

Call us directly at 0808 144 6160 and talk to a sleep expert.

Use our Live Chat feature for instant messaging support.

Email us your queries at sales@bensonsforbeds.co.uk and we'll get back to you.