We know it takes a while to get used to your new bed. So if after 5 nights you don’t find your bed totally comfy, we’ll exchange it for a new one. You’ll need to have used a mattress protector to qualify, but we promise to make the whole exchange process quick and simple. All we ask is that you try your new mattress for at least 5 nights. Please note charges apply to the guarantee. Our standard conditions apply.

• We’ll exchange your bed if, after sleeping on it for 5 nights, you don’t find it comfortable.
• This must be a minimum of 5 nights and a maximum 40 nights.
• You must be able to provide proof of purchase.
• You must use a mattress protector. A free mattress protector is provided with our optional BedGuard plan.
• When a mattress is purchased with a frame, base or divan base we will only exchange the mattress and not the frame, base or divan base
• You can only exchange your mattress once under the guarantee.
• The guarantee does not apply to the colour, height or width of your bed.
• It doesn’t apply to our range of refurbished mattresses, clearance items, ex-display items, sofa beds, guest beds, ready beds, futons, and the ‘starter’ mattress (which comes free with some bed frames).
• If you do opt for an exchange then you will be subject to a charge of 10% of the original bed value and a re-delivery charge to cover some of the costs.
• You’ll also need to make up the price difference if you opt to exchange for a more expensive mattress.
• If the new mattress is cheaper, unfortunately you won’t be eligible for a refund.
• Fire label must be attached
• If you are disabled and have bought a specialist bed and obtained VAT relief you may change it for a normal bed but you’ll have to pay back the VAT rebate. If you want to register and arrange a bed inspection give us a call on 0333 222 6800.