40 Night Comfort Guarantee

40 Night Comfort Guarantee

We’ll exchange your bed if, after sleeping on it for 5 nights, you don’t find it comfortable.

• This must be a minimum of 5 nights and a maximum 40 nights.
• You must be able to provide proof of purchase.
• You must use a mattress protector. A free mattress protector is provided with our optional BedGuard plan.
• When a mattress is purchased with a frame, base or divan base we will only exchange the mattress and not the frame, base or divan base
• You can only exchange your mattress once under the guarantee.
• The guarantee does not apply to the colour, height or width of your bed.
• It doesn’t apply to clearance items, ex-display items, sofa beds, guest beds, ready beds, futons, and the ‘starter’ mattress (which comes free with some bed frames).
• If you do opt for an exchange then you will be subject to a charge of 10% of the original bed value and a re-delivery charge to cover some of the costs.
• You’ll also need to make up the price difference if you opt to exchange for a more expensive mattress.
• If the new mattress is cheaper, unfortunately you won’t be eligible for a refund.

• Fire label must be attached
  
  If you are disabled and have bought a specialist bed and obtained VAT relief you may change it for a normal bed but you’ll have to pay back the VAT rebate. If you want to register and arrange a bed inspection give us a call on 0333 222 6800.
  
  

Bensons for Beds are proud to be full members of The Furniture and Home Improvement Ombudsman, which means we’re signed up to the Ombudsman’s Code of Practice. This means our customers can benefit from unbiased, informed advice from the Ombudsman about any aspect of products or service. For more information contact: The Furniture and Home Improvements Ombudsman on 0333 241 3209 or visit or visit www.fhio.org